1 · What We Collect
We collect contact details, travel preferences, passport information (when required), payment data (via encrypted processors), and the content of concierge conversations.
2 · How We Use It
Exclusively to design, book, and support your journey. We do not sell, rent, or trade your data — ever.
3 · AI & Your Data
Our AI concierge processes your preferences to draft itineraries. Conversations are stored securely and used only to improve your personal journey. They are not used to train public models.
4 · Third Parties
We share only what is strictly necessary with hotels, airlines, guides, and retreat partners to fulfill your booking. Each provider is bound by confidentiality.
5 · Your Rights
You may request access, correction, export, or deletion of your data at any time by writing to [email protected]. We respond within 14 days.
6 · Cookies
We use minimal analytics cookies to understand site performance. No advertising trackers. You may decline at any time.
7 · Contact
Privacy questions: [email protected] · Data Protection Officer, 14 Observatory Mews, London, UK.